Horrible Service

<p>During 2014 I was offered an Absa credit card and accepted it on the condition that it be delivered to my workplace since I do not have time to go and collect it from a branch. I was assured that it will be delivered to my workplace at no extra charge. This however never happened, instead I got a letter saying that the card is at the Brooklyn Branch and that I should go and collect it. After weeks I managed to get time to go to the Brooklyn branch, but was informed that the card had already been returned and was no longer there to collect. I indicated that since it was returned, it should please be cancelled because I am not interested in having it anymore. Much to my disappointment I recently realized that this never happened. (The account never appeared on my internet banking and as such I had no record or information on this credit card account, which I allegedly had.) In 2016 I received an sms from Absa about the credit card and I then on 10 June 2016 sent an e-mail back requesting that someone please phone me with regard to this matter, but nobody phoned back. Instead, after a few weeks someone from Absa phoned me to enquire whether I am interested in raising my credit balance, and again I explained that I do not have a credit card and any such information has to be deleted. I was informed by the consultant that she only deals with sales and will make a note on the system for someone to call me, but again nobody phoned to clarify or cancel the credit card that I do not have. At last on 27 August 2016 I went to the Woodlands branch in order to get some assistance and was shown on the system that the card had already been issued 3 times (without anybody ever contacting me and despite the fact that I indicated that I do not want it) and had accrued bank charges of more than R1000.00. The consultant accordingly indicated that we have to phone the credit card division and cancel it over the telephone. She put me in contact with LEBO MABASU (MABUSE), who made it very clear to me that, despite the fact that I had no information on the credit card, it was my responsibility to cancel it. The said LEBO MABASU (MABUSE) after much difficulty and rudeness agreed that the charges be reduced by 50%. When I tried to deliberate the matter further with her, she hung up on me. I am extremely disappointed that I had to pay Absa R500 for something that I never had, for something that they kept on issuing despite my requests that it be cancelled and despite knowing that the card had been returned and was never collected (apparently on 3 occasions). I am extremely disappointed that the said LEBO MABASU (MABUSE) hung the phone up, while a client was still trying to make a case. </p> <p> </p> <p>The service that I have received as an Absa Platinum client was horrible!!!!</p>