FS
Francisco S
1 reviews | Active since Apr 2023
01 May 2023, 15:17
Horrible Service
3 weeks have passed now and still no help whatsoever from Absa Life.My wife was a part of Absa and she had an AB number.So from my understanding when you have an AB number you faal directly under the umbrella of Absa.Now im being send from pillar to post.I was told that there were certain funeral benefits that i can claim on my wife's behalf.I was phoned 2 times last week by people from Absa/funeral asking me for a bank statement.Up till today no feedback.I am disgusted by Absa for the way that the matter is being handled.My wife was part of Absa and this is her thank you for bringing in a lot of business for the above mentioned bank.
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Replies (1)Absa's replyOfficial
02 May 2023, 08:50Dear Francisco Smith
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareNthabiseng Sibande
Absa's reply02 May 2023, 08:50
Official
Dear Francisco Smith
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareNthabiseng Sibande
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***1 Kind regards,Group Customer CareNthabiseng Sibande
