HORRIBLE SERVICE

I give 0 Rate review for such a big Bank as Absa. I called on the 3rd of March 2021 to request a settlement Quote after holding on the phone for over 30 minutes. I was told that I can't get a settlement quote same time from the call centre agent. 5 Days later I haven't receive anything. So from here if you don't receive your money from me blame it to yourself as clearly you don't want me to settle the Credit Card. What type of system is used by this company that a quote cannot be generated same time and emailed to clients like other companies do?