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JG
Jan G

1 reviews | Active since Jul 2011

25 May 2016, 14:56

Horrible service

<p>I called virgin money to up the daily limit on my credit card (it can't be done online) because I need to make a payment. I was told that it would be done within 48 hours. It's been more than 48 hours and it's not done yet. I called again and Magdeline who couldn't give me a reference number (they don't give reference numbers for calls) told me that it would be escalated. I'm still waiting since it's not done yet. Virgin Money (ABSA) are a bunch of incompetend idiots.</p>

0
Replies (5)
Absa
Absa's reply26 May 2016, 08:40
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team

Absa
Absa's reply26 May 2016, 08:40
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team

Absa
Absa's reply26 May 2016, 08:40
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team

JG
Jan G's update26 May 2016, 08:59
Reviewer Update
26 May, 10:41 : One of your resolution consultants called and asked for my ID number to resolve the problem. I gave it to her and now I'm waiting...
JG
Jan G's update26 May 2016, 13:04
Reviewer Update
26 May, 14:15 : The VM resolution consultant called me again and told me that they can't change my daily limit from R5000 to R6000 because of "the *****". I want to make a payment with paypal like I did before with the same card. According to the VM consultant Paypal is high risk and that I should use another company. When I asked her to name me a company I can use which is not high risk she couldn't. When I asked her to name me the other high risk companies so that I don't use them, she said she wasn't allowed to because of "the *****". If I make multiple payments with paypal for one transaction then they don't reimburse me if something goes wrong. They only do if it's ONE transaction. Conclusion is that virgin money now force me to make multiple payments over 2 days for one transaction voiding the insurance I get from paypal. USELESSSSSSS!!!! This is the biggest load of **** I've heard from a bank EVER.