Horrible service

I was given a settlement discount on my credit card, i settled the amount in full. The next month i receivedd a statement asking for the discounted balance, how sick is that. I made several calls and sent several emails, with absolutely no feedback being received. Because of Absa not giving me my paid up letter, they are holding up the entire process of me being cleared from debt review. The service at absa stinks across all levels. I want my settlement letter, but it seems like i have to go through alot of trauma to get it. My account is settled and paid in full, but still no paid up letter.