Horrible Service

Hi

I'm beyond ****ed off with the horrible service I'm receiving from Absa.

I remember when Absa used to be voted number 1 in customer service.

I opened business accounts and took a month to receive bank cards.

I don't why you still have branches cos you ask them for assistance they don't know anything

Today I was at Germiston branch to collect my cards as I had been told by an Enterprise banker Lerato that my cards have been delivered at Germiston branch. I had not received an SMS advising that my cards have arrived but had to call ABSA every single week.

When I got to the branch they told me that they only have one card and I told them that I had been advised by Lerato that both my cards have arrived and she had confirmed with Sibusiso Mthombeni and Ellen Van der merwe . I was then told to wait for Sibusiso who was on lunch. When he came back from lunch, I greeted him and he didn't greet back then told me he had advised Lerato that the other card has not arrived.

I asked they check with Ellen and my card was found.

When I asked the staff member to check if my account has been changed to Business Essential, he told me he does not have access to check that and didn't give me any other options to find out.

I then asked to activate internet and cellphone banking on my accounts, he told me the internet banking is not registered and can't help, I had to be patient and ask who can help and he told me they are in the branch but they are not answering the phone. I mean he was ok with me leaving instead of him referring me to the person or getting up to call them.

The lady came by the enquries desk, he called her for assistance and the lady Patience Ndaba responded with a stinking attitude that she's busy with the client, the consultant told him I'm also a client then she said I'll have to wait. She then came to our desk and said she also does not have access he must print something for her.

She started talking in terms I didn't understand when I asked she explains, she couldn't explain. I prompted for next steps if I should wait or come back. Said she'll call me

This Patience Ndaba is rude and it's not the first time she's rude to me. I wonder how she came to deal with business customers really. Can she be moved to a branch where she can get away with behaving the way she does.

I would also like my accounts to be moved to a branch where I can get service and great customer service I refuse to deal with Germiston branch ever again.