Horrible Service!

A dispute over the way my claims were being processed led to me complaining on this platform and ABSA Idirect bullishly canceling all my cover with them! Well l wasn't going to keep quite in the face of corporate bullying! So before the cancellation, an approval was given to redo part of my pavement which was covered under the building cover! I had, had a plumbing issue and been advised to get plumbers to so that out with ABSA Idirect only responsible for redoing the part of the pavement which would have been uplifted in the process. Fast-forward months down the line, nothing has happened! I have written emails to the person [name with-held] who was dealing with my issue and she has never been bothered to respond! I do not know why it is that we have to get to this length of desperation to get attention from these big corporates! I certainly do not enjoy writing complaints and would rather amicably resolve any issues but what can l do if you leave me with NO CHOICE?