Horrible service

Earlier today I wrote a review on the bad service that I am currently receiving from Absa after I suffered from internet *****. Absa has the audacity to answer me with what seems to be a copy and paste answer that is being used on each complaint they receive. Absa advertise their new logo with promises of a new era and putting their client first and then this is the answer I get!! As I am writing this review I am receiving threats that I am going to be blacklisted as I am not paying my accounts and my electricity will be cut by the 20th of this month. So how can Absa proclaim that they put their clients first?