DP
Danny P
1 reviews | Active since Apr 2024
04 Sept 2024, 14:25
HORRIBLE SERVICE!
For a bank as big as ABSA I have to say their service is horrible. I went today to discuss my loan as I will be going on Maternity leave with no pay and all they can tell me is they can reduce the amount and if it doesn't get paid go into an arrears and setup a payment plan when you have money. Or you should save money for your debits to go off when you on Maternity.
What kind of service is that so you basically telling your clients to be in arrears and let your credit go down the drain. I'm guessing women should not fall pregnant.
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Replies (1)Absa's replyOfficial
04 Sept 2024, 17:37Dear Danny Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply04 Sept 2024, 17:37
Official
Dear Danny Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***7. Kind regards,Vanessa CroweGroup Customer Care
