Horrible Service

ABSA I just want to say your Vaal Mall branch needs a lesson on being decent human beings. We were there doing a deposit and an elderly couple came in, that struggled to walk. Nicolette that appeared to have been allocated to the floor was no where to be seen. This elderly couple proceeded to go stand in a long que at the tellers. I went to go look for the floor manager and found Nicolette and asked her if she couldn't maybe tell the elderly couple that they can go before everyone else. She proceeded to tell me in a very no care, snotty attitude that everyone knows they can go sit on the chairs and that regulars know this. There already I didn't appreciate her attitude as she could have just gone and asked the elderly couple if they were aware they had the option as there ARE NO SIGNS. Fast forward 10 minutes and Nicolette walks past the que and another lady asked if the elderly couple can't just be helped as they can barely stand and the que isn't moving. Nicolette then, in front of everyone just says everyone knows and they can go sit there... Once again with a bad attitude. Other clients then proceeded to show the elderly couple where they could go sit. The elderly couple gets helped at the teller. Asked what they needed they shared they just wanted to know how much money was in their account. There a man with the name Godfrey goes off on them for not using the tellers... Making a scene, yelling at them through the glass saying it is unfair towards everyone and that they should have knows. The elderly couple explains they never visit this branch. Godfrey continues to say the floor manager should have helped which was no where to be found. No one in the que worried and just wanted the couple helped. He could have explained it nicely and just helped the couple. He did give gherkin balance to them but was a fight and unnecessary. To go off on an elderly couple is unacceptable and could have all been avoided if Nicolette also just did her job in asking what they needed and being considerate to an elderly couple. I am very disgusted and will definitely never recommend your bank. Take lessons in bring decent towards people please.