Horrible service

To whom it may concern

Good day my name is Luzuko Mzondo and I have been a client with ABSA since I was 16 years old. That was in 2006. I am currently 28 and on Friday the 05/01/2018 I had the worst experience I have ever had with Absa In all my years that I have been a client.

I walked into ABSA Braamfontein branch looking to get vehicle finance. i sat down in the line to See a consultant and there was only three people in front of me. I thought I would be out of there In no time, I was mistaken. The service or rather non-service I was subjected to on Friday was Nothing short of pathetic. We all sat there patiently waiting for someone to assist us to no avail.

Two of the people I was sitting with eventually got up and left because no one was assisting us. Not only was no one assisting us but it was like we weren’t even there. No one even bothered To great us never mind asking what we were there for. The branch manager was there walking up and down and even she didn’t bother to great or ask what we needed and if we had been assisted.

I waited over an hour at that branch without anyone so much as looking in my direction. To make Things worse the level of unprofessionalism in that branch is shocking. The employees shout at each other across the floor like they’re at a flee market, the branch manager is the number one culprit. The security is only visible from time to time. There are times when there is zero security on the floor. Now please tell me how people are supposed to feel safe depositing and withdrawing cash at times you Can’t see a single security guard.

After waiting there for over an hour with no assistance I was so angry I went to the client services to Cancel my account. The only reason I didn’t cancel my account and am still with ABSA is because I was informed by the all too casual staff that I would have to take my money in cash and I didn’t want To risk that. Like I said the staff working at the client services talk to you like you’re their long Lost friend from high school. Some needs to teach them the difference between being friendly And casual as come across as extremely unprofessional.

In closing I would like to say I have been banking with ABSA for over a decade and this is the worst experience I have ever had. I went there to get vehicle finance and left wanting to cancel my account. I trust my complaint will be treated with the necessary seriousness and urgency.

Kind regards