Horrible Service

5 years a Platinum Banking customer and ever since I can remember having a banking book, I’ve been with ABSA. Now, never getting back to a customer, calling a Premium Banking Product an upgrade yet it has less transaction priviledges than my Platinum Package, taking away services like Dragonpass so that their R160 Premium product looks more lucrative and not even getting the Personal Banker to communicate the changes. Strangely I pay R280+ for my package, yet I’m now seen as a non entity. Now waiting three weeks for response and different departments saying something different. Customer care does not return or answer their mails or calls.

Thanks Mabel for no help. With reference to case number **********