Horrible Service

On the 02/08/2017 around about 19;30 in the evening i did a cash deposit on ABSA ATM(08510) which is located next to an ABSA branch in Tygervalley Mall Western Cape. The ATM went off while at the stage of verifying notes, i waited for it to be on again to collect a slip at least but the ATM was normal again with no slip or an option to continue. i then called ***where i was assisted by Maria Mulambo in launching a case. she provided me with a reference number to use following up on my case. following day i contacted the Tygervalley Mall brach where they told me they dont work with ATM'S.

I KEPT ON NAGGING FOR THEY NEVER UPDATED ME ABOUT THE CASE ONLY WHEN I CALL. I WAS TOLD "Natasha" IS RESPONSIBLE FOR THE CASE. ITS BEEN ALMOST TWO WEEKS NOW AND I HAVE BEEN CALLING THEM ON A DAILY BASIS BUT STILL NO DIRECT RESOLUTION. I AM LOOSING PATIENCE NOW AS THIS IS A HUGE INCONVENIENCE TO ME. IT WAS A RENT TRANSACTION AND MY LANDLORD IS ON MY CASE. AM BEGGING YOU ABSA PLEASE RESPOND

Thank you