Horrible service

So you apply for a credit card online because it is more convienient. You then get a message to say the application has been approved.A day later you get a call from UTI to check where your card should be delivered.A few days later you receive an SMS to advise your card is ready for collection.You get to the branch only to be told,no sorry, we still have to confirm employment-Which should have been done before the card was captured.You then receive a call advising you can now come collect your card.Again,the same consultant that assisted you before now suddenly has an issue with one of your documents which she saw the first time you were there.Now you are expected to go and get a \proper"document & come back again for a third time to collect your card-Like what the fudge??? Then you say its fine they can cancel the card because you have already even received a statement stating that you owe them R135.00 that is due by the 15 October 2015. Then you are told"