1 reviews | Active since Aug 2016
Horrible online banking experience
<p>Ever since Virgin money started its new online banking system, I have had endless problems. I only occasionally can log on. Most times, the system will not allow me to log on. Your system does not accept my password. And now I am blocked and I cannot even reset my password. The Captcha is so hard to see, I cannot understand who allowed this. So I have to hear the captcha code . But your system never accepts this. Try calling the call centre, you lucky if someone picks up. Since I paying half teh call cost for a 0861 number, i cannot be expected to wait forever for some one to answer.</p>
Thank you for bringing this matter to our attention. We definitely don’t want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Thank you for bringing this matter to our attention. We definitely don’t want to cause you any distress or inconvenience.
Be assured that this is being dealt with and given urgent attention.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
No one has yet called me. I did receive a email message from my query to Virgin Money with teh following message:
Hi there Jaya
Thank you for getting in touch with us.
Due to unforeseen complications after routine system upgrades, the following services are temporarily unavailable:
· Linking of new cards
· Resetting of your Password
· Resetting of your PIN
. Beneficiary payments
Be assured that this has been escalated to our Systems Department, as a matter of urgency and for this to be resolved.
We can process an internal transfer should you need to access your funds.
Please provide us with the amount you would like for us to transfer and the account number in order for us to process the funds.
Virgin Money’s attempt at delivering exceptional service has indeed been damaged. Be assured that we would not purposefully do anything to put our customers at a disadvantage as we know that the success of an organisation depends largely on its relationship with its customers.
Thank you for your patience and continued support while the matter is being resolved.
We await your reply and thank you for your co-operation in this regard.
Kind regards
The Virgin Money Team
No one has yet called me. I did receive a email message from my query to Virgin Money with teh following message:
Hi there Jaya
Thank you for getting in touch with us.
Due to unforeseen complications after routine system upgrades, the following services are temporarily unavailable:
· Linking of new cards
· Resetting of your Password
· Resetting of your PIN
. Beneficiary payments
Be assured that this has been escalated to our Systems Department, as a matter of urgency and for this to be resolved.
We can process an internal transfer should you need to access your funds.
Please provide us with the amount you would like for us to transfer and the account number in order for us to process the funds.
Virgin Money’s attempt at delivering exceptional service has indeed been damaged. Be assured that we would not purposefully do anything to put our customers at a disadvantage as we know that the success of an organisation depends largely on its relationship with its customers.
Thank you for your patience and continued support while the matter is being resolved.
We await your reply and thank you for your co-operation in this regard.
Kind regards
The Virgin Money Team
The above response was received on 25/08/2016, to my query logged on 24/08/2016. Today is the 26/08/2016 and I still have the issue. This is online banking. If your services has been unavailable for so many days, what does that say about your willingness to resolve this?
The above response was received on 25/08/2016, to my query logged on 24/08/2016. Today is the 26/08/2016 and I still have the issue. This is online banking. If your services has been unavailable for so many days, what does that say about your willingness to resolve this?
Today is the 31/08/2016. I still cannot reset my password on your website. When I try to set my passwprd, Iget a message saying I must reset my pin, and vice versa. and on and on it goes.
Today is the 31/08/2016. I still cannot reset my password on your website. When I try to set my passwprd, Iget a message saying I must reset my pin, and vice versa. and on and on it goes.
Hi there ***X
Thank you for your email.
Due to unforeseen complications after routine system upgrades, the following services are temporarily unavailable:
· Linking of new cards
· Resetting of your Password
· Resetting of your PIN
. Beneficiary payments
We can process an internal transfer should you need to access your funds.
Our IT Department is still working on resolving the issues with our internet banking this will be resolved end of September 2016.
Please provide us with the amount you would like for us to transfer and the account number in order for us to process the funds.
We are also able to send you a list of your transactions should you need to view them.
Virgin Money’s attempt at delivering exceptional service has indeed been damaged. Be assured that we would not purposefully do anything to put our customers at a disadvantage as we know that the success of an organisation depends largely on its relationship with its customers.
Thank you for your patience and continued support while the matter is being resolved.
We await your reply and thank you for your co-operation in this regard.
Kind regards
The Virgin Money Team
www.virginmoneycard.co.za
Hi there ***X
Thank you for your email.
Due to unforeseen complications after routine system upgrades, the following services are temporarily unavailable:
· Linking of new cards
· Resetting of your Password
· Resetting of your PIN
. Beneficiary payments
We can process an internal transfer should you need to access your funds.
Our IT Department is still working on resolving the issues with our internet banking this will be resolved end of September 2016.
Please provide us with the amount you would like for us to transfer and the account number in order for us to process the funds.
We are also able to send you a list of your transactions should you need to view them.
Virgin Money’s attempt at delivering exceptional service has indeed been damaged. Be assured that we would not purposefully do anything to put our customers at a disadvantage as we know that the success of an organisation depends largely on its relationship with its customers.
Thank you for your patience and continued support while the matter is being resolved.
We await your reply and thank you for your co-operation in this regard.
Kind regards
The Virgin Money Team
www.virginmoneycard.co.za
Today is the 20/09/2016
Still not resolved.
Today is the 20/09/2016
Still not resolved.
14/11/2016
Still not resolved
14/11/2016
Still not resolved