Horrible misguided and pathetic response and service

If I could rate you guys a zero star i would! You say url are customer-centric bank but that is not true. There is no customer service whatsoever firstly, I app**** for credit card on the banking app because I travel a lot i was approved for R40000.00 I accepted the quotation and the agreement, it says congratulations welcome new absa credit card client so I decided to open a savings account with you guys cause everything went through i was asked to send through documents for verification and my card will be sent through and il need to send through original documents with the courier guys. I my documents through and after two days they tell me my application is declined! Because of affordable which did not make sense! Because they already told me it’s approved and they will be sending my card! When i called the call centre i spoke to a guy there and when i asked him about my expenses they duplicated and when i told him my application is already approved he says there is nothing be can do the application is already declined after he decided to duplicate my expenses. I have complained and tried to get this resolved and i got no help! My understanding is it never said provisionally approved or subjected to it said it was approved and congratulations welcome new absa bank client! This is honestly the most *********** bank ever! I went on the app and did an application for a loan just to prove that it will not decline and it went through dealing with the call centre was the worse thing ever! They take 2 weeks to get your stuff sorted out which bank takes two weeks?? Besides absa it is highly frustrating and irritating when you was approved for something and they tell you no it’s declined! I have all the screenshots and im sure they call pull the agreement of their systems! This is absolutely unacceptable and unprofessional for such a huge organisation and I actually was contemplating of putting in my salary into their transactions account once my credit card was approved but thank god I did not do that! I would have had endless problems with you guys!