Horrible, horrible bank

I can't believe I'm still with Absa to be honest. I will be cancelling my account next week and moving to any other bank because they can't be as bad as Absa. I have been with Absa for over 15 years and their service is horrible and so many fees they don't mention when you sign up for a new account. Their app seems to be down at random times and their whole online banking crashed in December 2019 when I really needed it. Today was the last straw for me. I went to withdraw cash from a Absa ATM with a different bank's card and it said there was a technical error and I won't be getting my cash. Not a big deal right because I can just go to another ATM? NOT! They took the money from my account even though I did not receive the cash and it's been 4 hours and still nothing has been reversed. Their helpline says there is nothing they can do even though Absa caused the problem. I've had it with Absa and am happy to move to a different bank.