Hellopeter
Share Your Experience
MM
Mpho M

1 reviews | Active since Mar 2009

04 Oct 2022, 12:21

HORRIBLE EXPERIENCE, FRUSTRATING, UNNECESSARY AND UNACCOUNTED FOR!

Yesterday, I made an online payment to an online store, this wasn't my first time,I've done it many times before with no issues, so I definitely know how to. Payment went through but I never got a confirmation from the merchant. I checked my account this morning and the payment shows UNCLEARED. I called ABSA and some IDIOT (He's lucky that I didn't get his name)told me to tell the merchant to bank the money. What's that? I mailed the merchant and they say they don't know how to do that because they haven't received my payment. Called ABSA again and now I'm told I must email their authorisations department and ask them to reverse this payment which they'll only do after 24hrs. What if I was buying sale items and now I'll miss the chance because of ABSA's incompetence?

0
Replies (2)
MM
Mpho M's update06 Oct 2022, 11:54
Reviewer Update
Basani Hlungwane who's the Specialist Case Manager: Social Media Complaints, emailed me on Tuesday the 04th promising to resolve my query. Honestly, the person did nothing spectacular. We've been having back and forth mails where i'm explaining the same thing over and over again. TODATE my query hasn't been resolved and he/she isn't bothered. Otherwise she/he would've contacted me this morning with an update of whatever they are doing to my account.
MM
Mpho M's update07 Oct 2022, 15:59
Reviewer Update
So I got a notification this morning that my query has been closed, whether resolved or not, that's none of their business....otherwise they would've waited to see if I'm happy before closing it. And No, I'm not happy. They told me that the amount is now showing in my account as payment gone through. I asked the merchant to check and release my order. They say they can't help me until they see/receive proof of payment. I'm still stuck,,,payment gone through on the bank's side but merchant hasn't received notification, this query is from Monday 03 October. ABSA IS JUST PATHETIC, period.