Horrible experience

The service that I have received from Absa has left me feeling completely helpless and frustrated. I moved overseas three and a half years ago, and that's how long I have been struggling to resolve an issue. I needed assistance either closing my account, or downgrading it to a cheaper monthly fee, but all my emails either go unanswered, or I continuously get told that they cannot assist me. I have never had such horrible experience from a company before.