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Raeez R

1 reviews | Active since Oct 2015

17 Sept 2024, 10:39

Horrible experience

I am currently under debt review and arrangements have being made to pay my ABSA credit card via debt busters. ABSA then decides to cancel the arrangements and hold me resposible as they claim they were short paid by a few rands and debt busters reconciled and said they payments were in advance. This is another horrible experience im having with ABSA. Legally this should not be my responsibility as I have not defaulted but ABSA accuses me of defaulting and have no real reason for not making a new arrangement with debt busters. I would this resolved and make a new payment arrangement with debt busters or will be contacting my lawyers.

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Replies (1)
Absa
Absa's reply17 Sept 2024, 11:17
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0C-***0C-***0C-***0. I will review and provide you with my specific contact details as well as an expected time frame for further updates/ feedback via email or by contacting you telephonically during the day. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd

Best regards,