Horrible debt collection

If there was an option of giving a zero star I would give you. I went to the branch to settle my cheque account that has been in arrears and I am told I cant pay at the tellers and close it. They had to call somewhere and I waited for 15 minutes with the call on waiting for a consultant and finally I left. What a horrible process why cant I just pay by the tellers and close the account because I dont want anything to do with Absa. Get back to me and tell me how to pay and part ways with Absa