Horrible customer service - Zevenwatch Mall branch

Today I experienced the worse customer service ever at a bank. Firstly they dont have any ticket system in place and the lady at the front desk is so rude and have no compassion or patience for the elderly. There is an elderly couple waiting for over an hour to be assisted. I realised the line is moving pass them and asked them what they need help with. The elderly lady goes to explain they were told by the front desk lady to sit there and someone will assist (no ****** details given i mean these are old people !!!) i was so annoyed so i walk up to the front and enquire where the couple must be as they've been waiting. The front desk lady (who's name i didnt get )says in afrikaans “ ek het hulle gese hulle moet by navrae wag. So i tell her but the Q has been moving and these people clearly dont know where “navrae q” is. I ask if she can see on the system after who the couple must be and just says no, they must wait for enquiries… yhuuuuu beyond disgusting. Another staff member came to hear me out and asked the elderly couple their surname, checked on the system where they need to be and moved them to the front of the line. Ive never seen such horrible customer service and I myself take pride in great customer service. This is appalling for such a well established Bank to deliver such poor quality pf service. Dont even get me started on the long damn queues they have and no one seems to care. ABSA bank will never see me again shame…complete *******!!!