Horrible customer service over the phone

<p> Absa is a great bank that I have banked with for many years. Today I had the worst experience in history of all call centres. I spoke to a gentleman by the name Wanda from the absa life division regarding my funeral cover.</p> <p> </p> <p>Firstly he kept putting me on hold and became very rude when I asked him to hold for a minute for me to check an ID number to update my beneficiary. He said it's unfair to other customers that I should be on the line with him for over 10 minutes and that I should call back, does this mean i am less of a customer compared to the rest? An argument then occured . </p> <p> </p> <p>Secondly I could hear a background conversation about fruits and lunch being warmed up when he put me on hold. </p> <p> </p> <p>I personally know that absa is a great bank and offers great service to its clients. This one person can ruin the image of the company if he continues to speak to customers like this. Absa is the go-to-bank, and your employees should treat your customers fairly in order for us to keep coming to absa. </p> <p> </p> <p> </p>