HORRIBLE CUSTOMER SERVICE IN REGARDS TO INSURANCE POLICIES

So, I decided to increase my insurance policy with Absa, for home contents. 2 months has passed since my inital contact with an "agent" yet, NO-ONE seems to get back to me? Called and spoke to Rosa Mosala on the 12th of October, she sent me documents etc to use to valuate my home contents. Done that, and sent it back. Sent an update email, no response. sent another, and another and another, no response at all... Eventually found alternative emails to try, forwarded my emails to ********** and got no response. Forwarded those emails again to ********** to which i finally got a reply on 10 November, but, asking for my ID number etc so that they can forward to the relevant department. Have once again, heard nothing. Sent another email on the 28th of November asking what I am supposed to do to get any assistance, but seems like this has once again been ignored. I am now fed up, and would like to cancel my insurance please. I am also considering re-applying for my bond through a different institute, as well as changing my bank. This is how you treat your customers? It is pathetic!