Horrible customer service from the ***** department.

ABSA's ***** department is an absolute joke. Our company paid an individual who was *****ulently acting as someone else. We immediately reported it to ABSA, Nedbank and Abela (who work through Nedbank) After a week ABSA got back to me saying they cant retrieve the funds, even though we managed to get Abela to freeze the customers account which is still frozen to this day this is since the 25th of January 2024, after back and fourth Abela said they can reverse the fund to us, all we need is an indemnity form from ABSA authorizing the refund and confirming the account details. and after almost 2 weeks with ABSA ***** department no one has assisted me. I literally managed to do everything myself as ABSA was useless and still now no one assists me in getting our monies returned thats in Abela's pool account. beyond frustrated at this point.