Horrible customer service

I phone *** and spoke to Arthur Nemaguvhuni a very rude gentleman from the Deceased department. I explained everything. I have been sending emails because I sent documents to absa crm for a deceased credit card from February and I follow up every month but no one responds. I decided to phone today and spoke to the guy I mentioned. He wasn't interested to assist me. I explained everything he rushed to give me a number which does not exist and said I should phone credit card dep: ***. I phoned the number and it was wrong a wrong number. I phoned *** and the credit card department sent me back to their department. I was lucky to get him again that's when he got angry and cut the call when I asked why he gave me incorrect information wasting my airtime. I am a valued customer and my late my was also a valued customer. The service I received was horrible. He was lacking empathy, very rude and did not provide a solution. I had to remind him why I'm phoning even though I spoke to him 5 minutes ago. He dropped the call on me. Clear he didn't go through training.