Horrible customer service

Item: Absa
Rating: 1
Author: Simphiwe G

I had recently wrote a review about my absa query where I had done a payshap from my absa account to a capitec account but the payment was not successful due to technical issues with absa but the was taken of my account but the person sent never received the funds this happened on the 27th of May till today without any assistance I have been passed from pillar to post with no assistance I have been told it being escalated to higher management. It has almost been half a month and nothing. What kind of service is this really please help

Helpful (0)

Replies (3)

Absa's replyOfficial

18 Jun 2025, 16:11

Dear Simphiwe Thank you for bringing this unfortunate matter/incident to my attention, and please accept my sincere apology. I will review it and email you my specific contact details and the expected timeframe for further feedback/resolution. The reference number for your complaint is C-***3. RegardsPravesh BejayCustomer Value Management

Absa's reply18 Jun 2025, 16:11

Official

Simphiwe G's updateReviewer Update

22 Jun 2025, 21:34

You haven't been much help I'm not really sure what is going for almost 3 weeks you have been giving me the run around

Simphiwe G's update22 Jun 2025, 21:34

Reviewer Update

You haven't been much help I'm not really sure what is going for almost 3 weeks you have been giving me the run around

Absa's replyOfficial

23 Jun 2025, 11:11

Dear Simphiwe

We emailed you requesting to confirm the transaction, as there were two transactions done on that day.

Please urgently confirm which transaction is not reflected to assist further.

RegardsPravesh BejayCustomer Value Management

Absa's reply23 Jun 2025, 11:11

Official