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Thato T

1 reviews | Active since Jan 2015

21 Dec 2021, 15:00

Horrible Customer service

Not Absa playing me for a fool. I went to the branch to close my account and they say they can't help me, so they provide me with the number to call. I call the number two days in a row and finally when they answer, now I must go back to the branch again. I just wanna be done with this bank

0
Replies (3)
Absa
Absa's reply21 Dec 2021, 16:50
Official
Dear Thato Tlhale Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours.  The reference number to your complaint is C-***7. Kind regards,Rezona Louw Group Customer Care
TT
Thato T's update21 Dec 2021, 17:43
Reviewer Update
thank you for the response. I look forward to this matter being resolved.
Absa
Absa's reply22 Dec 2021, 08:28
Official
Dear Thato Tlhale Thank you for your posting.

Please refer to our email send to your personal email address.

Kind regards,Rezona Louw Group Customer Care