Horrible customer service

I am very disappointed with the horrible service I'm getting from ABSA. I have been with ABSA since 2008 and I might just switch to an alternative bank because of Tumi Letsoalo from ***** department. I have logged a case with ABSA on 30 November and all I get is what app text that Tumi Letsoalo tried calling me while I did not even get a missed call. I keep calling with the hope of getting through to Tumi Letsoalo without any luck, I am told he or she's not available. I have followed up several times now and you guys treat me like a fool sending me from piller to post. I am even considering moving my bond to another bank since you don't seem to care about your clients. Can't be with a bank that doesn't care about their clients.