RK
Rhodene K
1 reviews | Active since Aug 2010
27 Sept 2024, 08:44
HORRIBLE CUSTOMER SERVICE BY ABSA
What a horrible experience - I'm a new client with ABSA - when I joined they provided me with the benefits guide for ultimate banking - 4 lounge visits incl per year and additional if I have a credit card - for me to arrive at Bidvest lounge at CPT to be told I have to pay R527 - so ABSA LIES TO CLIENTS !!!!!!! Contacted the call centre and their answer was that I must pay and they will log a complaint which might or might not be refunded!!! Didn't realize theres a bank with WORSE customer service than Capitec with changing requirements on the fly with the customer always suffereing!!!!
Helpful (0)
Replies (1)0
Replies (1)
Absa's replyOfficial
27 Sept 2024, 12:04Dear Rhodene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care
Absa's reply27 Sept 2024, 12:04
Official
Dear Rhodene Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***6. Kind regards,Vanessa CroweGroup Customer Care