Horrible customer service and no contact

I am currently overseas and have tried numerous times to contact ABSA and as yet no one has gotten back to me. Due to the time difference and exorbitant costs in overseas phone calls I could not reach them over the phone. So I resorted to emailing them. Several times. I mentioned each time how I could not phone and my situation being overseas. I asked them repeatedly to get in contact with me via email. I have had no response. This is ridiculous. Your customer service is appalling, <br> <br> I have questions regarding a loan settlement which I need answers to and no one has had the decency to get in contact with me. I need somewhere to answer my emails immediately.