horrible customer service

<p>Hello peter </p> <p>why in the world do we have arrangement because it’s not to be put on the system why do we have customer service in place if the job is purely to help your customers!!!</p> <p>what happened is my partner has finance with ABSA bank for a vehicle but in feb my partner had been laid off but after it the work told him that he will be going to different site for work but for the same company so what we did is contact ABSA a few times and made arrangements and to put it on the system of this and as soon as we are sorted we will pay it state away .So we told them it could be in May or in June so the work has told him that he will be starting in June now and to my surprise they have given him over to the collectors .</p> <p>Well really i have made arrangements saying that we will sort it but because ABSA bank cannot do their jobs and put all the calls on the system or arrangements the risk of our car being taken off us if i said stuff it and the bank then I will understand we have made arrangement’s from day one but now there is no record of this!!!!!!! </p> <p>so i also tried to call the person who it was handed over to and he was just as short off my partner tried to make arrangements with him and guess what he didn’t care either this is what ABSA bank dose to the customer after always paying our accounts haven’t had one bit of trouble and they don’t care all the money has been paid into the account the past year and this is the way u get treated !!!! i will sort the car out and we will get back on top of everything AND WE WILL GO TO A DIDFFIENT BANK AND TRANSFER OUR ACCOUNTS OVER !!! it is embarrassing to say we was VERY happy ABSA bank customers and it had to go this far .</p> <p> </p> <p>Thanking you </p> <p> </p> <p>Marcelle Steenkamp </p> <p> </p>