Horrible customer service

I am only writing this because it is the only time one gets an actual response from the big banks.

I reported a ***** case with money disappearing from my account on the 23rd of January 2025. I jumped through all the necessary hoops of reporting it to the bank getting a case number, getting an affidavit from the police and sending it to the bank. After that I have always had to call in to inquire about the status of the case. WHEN I called after I hadn't heard anything from the back, I was told someone will call me to ask me questions as part of the investigation, I then suddenly received a call which. believe was prompted by my phoning in to ask about the way forward.

Ever since then I have been the one who has to call and ask everyone where the investigation is and what the way forward is, I never gt any communication from Absa except for automated responses to my emails. Last week I was told that it hs or is still reaching its final stages and a person called Itumeleng would call me to update me. Ive called again twice to find out when Itumeleng will call me and I have the same response that it will be soon.

This is frustrating, upsetting, it takes up a lot of my time, I don't feel that there is any customer service in place with this matter. I am disappointed and fed up. The only service I get is them answering the phone, asking me to verify my personal information and then still giving me the vague response that someone will soon call call me.

Tomorrow is the 1st of April 2025, I reported this on the 23rd of January 2025, I am not sure if this is the normal waiting period to get a response on *****ulent activities in one's bank account, if it is, I should have been told of this time period so that I am also aware, so far I aim not convinced that this is the right way to serve a customer, I hope nobody ever has to go through this because in this economy, losing money is also so upsetting and then secondly having to sit on the phone for long periods of time using your own money and time makes the los even bigger than the initial *****.

The reference number for this case is ASZA-2***6