Horrible Customer Service

Good day.

I would like to express my dissatisfaction at the manner in which one of your consultants conducted herself today. I received a phonecall from +27 (10) *** on 19.01.2023 at 11:24 . One of your representatives tried to explain the benefits of upgrading my Gold account to a Platinum account. When I advised her that I did not want to upgrade my account and that I wanted to keep it as it is, she just ended the call.

Is that the service Absa provides to their customers?

If you give her the benefit of the doubt and say the call may have disconnected due to whatever reason...Is it not in your policy to call customers back to conclude the call properly?

As it stands, I have NO IDEA what she is doing with my account, and I would like to stress that I do not want anything changed from what it currently is.

At this point, I am seriously considering changing banking institutions due to the extreme lack of ownership, and disrespect your call centre staff has shown one of your clients.

Can someone please contact me back so that I can know what ABSA has decided to do with my account.

--------------------------------------------- I logged the above complaint with ABSA via their email (***) on 19.01.23. I received an automated response saying that I will be contacted within 8 hours. I even provided my cell number, but to date there has been ZERO effort from ABSA to resolve this matter. I still do not know what changes have been made on my account.