Horrible customer service

Yesterday I tired depositing money using outside the atm cash deposit,and the transaction was unsuccessful but the atm never returned my money. I went inside the branch to report the issue @ Bloed Street mall in Pretoria cbd. Instead I had the most horrible experience ever I was insulted by your staff members especially a consultant called Aaron. I was questioned even as to even ask why was I depositing money into my account and that I am lying about depositing the amount of money which I did. the issue escalated to a point I was insulted to a point I was even crying but no sympathy was given by your staff. I was even told I might not even get the money even after u explained the agency of the money as it was to buy baby products. To add further insult I was offered R900 which I refused as this was not the amount I deposited. The manager afterwards insulting me to the point of crying told me she will call security to escort me out , cause I refused to take her R900 she wanted too give me.