Horrible customer service

Went to simply reset my card pin but experience was horrible. The consultant who helped me chewed gum so ugly I could see inside her mouth while she mumbled to me, not speak. I had to repeat myself several times before I was finally given the opportunity to complete my sentence. She was then continued to scratch her hair and clean her nails while chewing that horrible gum open mouth. I asked about interenet banking amd she tells me to go online after I told her I have tried it already. The service of this lady was so pathetic I did not bother wasting more time with her and asked the floor consultant for assistance. She thankfully helped me with ALL my quries in less than 5 mins simply because she took the time to listen to my query and respond accurately. I was considering taking on more Absa priducts but the inconsistancy regarding customer service is not acceptable.