Horrible customer service

I have been liaising with Sylvester Pienaar(from LocatePLUS) regarding my late fathers' unclaimed withdrawal retirement fund,all the documents he requested was sent in the beginning of march.After which i was told that the forms will be submitted to ABSA for payment.My family has been waiting since March,no body has bothered to phone us and give us any progress reports on whats happening or anything.I called their offices on 18/05/2015 where a lady said he wasnt in and she could not assist in checking the progress of the payment , she then tells me i need to speak to a guy named Lincoln who tells me that he cannot help me either after the lady said that i need to speak to him only,he said he would give my details to Sylvester.I call today to speak to Sylvester after advising him that he is hard to get hold of and asking if he got my messages to which he answered no,i told him he has some *********** staff then as this isnt the first time i left a message for him ,he decides to scream at me over the phone .He has absolutely no way of speaking to a person ,you cannot possibly think thats how you speak to a customer.Feel sorry for all other ABSA clients who have to deal with him.