horrible client service ..... refuse to help me ....

Went into ABSA bank this morning ….. To update my FICA information. The person helping me …. Was a Mr … (got a photo and video) After he starting inputting my information unto the Computer he then told me “is offline” and refuses to help me further. I asked him if I can give him the documentation and that they can do it when it is online ….. His answered was NOT GOING TO DO THAT. I asked him for proof that he would / could not help nie …. And he told me that he also would not do it …. I started to ask a question again and he told me he will not help me …. I told him that I would lay a complaint against ABSA on HelloPeter and he said that I must do it, and that he did not care. Took a photo of the ???? Find attached photo … Also a video where you can clearly see how he refuses to help …

I cannot go into Aliwal North on a daily basis …. We live on Goedemoed 35 km away …. This was also told to him … HE DID NOT CARE and said I must come back when the system is online …. And according to him the system was today offline for the second day ….