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Rentia E

1 reviews | Active since May 2017

26 Feb 2018, 12:33

Horrible client service.

Horrible client service

There was another ********** account opened on my profile... THIS ACCOUNT IS -R2000, just in bank fees??? I have been added onto ITC for this. After numerous calls with no end result, I went to my branch in Boksburg. To my own disgusts, there was no one that could assist?? The lady that helped me confirmed that this was an error on ABSA's side and she would give my documents and query to the relevant person on the Monday, we are a week further and still I am listed on ITC and still I haven't heard anything back. Now I am at a point of frustration, when will this be resolved, never? Should I pay money to clear my name? Should I change banks ??? WHAT SHOULD I DO!!!!!!

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Replies (2)
Absa
Absa's reply27 Feb 2018, 08:57
Official

Dear Miss Erasmus

Thank you for bringing this matter to our attention.

Please visit your nearest Absa Branch to open a ***** case for you, you will be required to provide a police case number for forensic department to investigate.

Regards

Claudette

Best regards,

RE
Rentia E's update27 Feb 2018, 12:05
Reviewer Update
Hi Claudette I am offended by your response. I went to an ABSA branch and here I am now, still with no outcome. Please note that this error is not MINE, but yours. It is expected that your company resolves it from here on out. I have done what was necessary, although it wasn't my mistake, I am under no circumstance going to go to the police station to open any case in my time due to your error. I am sorry that this is coming out as rude, I am just so frustrated with this service, maybe I should rather just see an attorney or go to the ombudsman instead.