Horrible breaking news

Hi am sipho malindi am truly not happy with the service thT i received today my car was under trace agency without me knowing my mom 62 years was stopped by absa so called trace agency and absa members for the R280 that i owe Arrears all the stuff which was in the vehicle is rotten no one has any documentation showing that the vehicle is under repossession i call all absa branch with no help till i decide to call the gentleman by tge name of shaun bills from tzaneen branch who help my poor mom from the horrible situation i want to know who was the agency who stopped my by force and who give permission from absa side to take the vehicle on trace as if i have disappeared absa has all my details on but no one advise me about the trace of the vehicle from my knowledge tracing mean customer didn't hourner his commitment which i totally dont understand how i eant this addressed and i want apology from absa to my mom my car plate number bg 2 wn gp my number *** my email address *** i want respond regarding this matter as i lost stock over 50k because of absa its all rotten for over 6hours that my mom was stopped