Horrible ABSA Trust department

My parents had a will with Absa Trust, both parents were deceased in 2017, April and September. I had no idea what to do next so I phoned in and spoke to Melanie Bekker, who assisted me by sending me the forms to complete and by helping to complete them. Everything was emailed back to Absa trust and they confirmed that they have received all documents, I only had to resend the death certificates because they were unclear. THEY HAD ALL DOCUMENTS BY 5 FEB 2018. And I was told that everything would be sent in that week to the Master's office. I waited till the 2nd March and emailed Melanie, but she did not reply. I then again emailed her on the 9th of April after which she only rep**** on the 12 of April. She then told me that the documents were not sent yet, however they would be sent during that week. TAKE NOTE THEY HAVE BEEN SITTING WITH THE STUFF FOR 2 MONTHS AND NOT SUBMITTED IT. 2 MONTHS!!! I was highly dissatisfied by this unprofessional behavior and the emailed her Superior, by the name of Mariette Fox. Who PROMISED me that the appropriate action will be taken and that everything will be sent on the same day to the Master's office in JHB, which it was apparently. They said I should wait 6 to 8 weeks for the letters of Authority, which I reluctantly accepted but still was unhappy about. Now today 8 weeks later I want to query from the Masters office where the Letters of authority are, since I have not received them yet, and they simply want proof of lodgement from ABSA Trust to trace it, which should be a simple procedure. Now Mariette Fox informs me that they "cannot find" the stamped proof (stamped by the masters office) or have lost it, whatever the case may be , they simply do not have it. This is by far the most unprofessional and worst people to work with, PLEASE EVERYONE READING THIS, DO NOT, I REPEAT DO NOT EVER USE ABSA TRUST FOR YOUR WILLS, AND IF YOU DO HAVE A WILL WITH THEM, MOVE NOW WHILE YOU HAVE A CHANCE STILL. You were warned. I have waited and continue waiting for over 4 months now.

CJJ Momberg