Horrible ABSA service

Horrible experience with ABSA VAF and the APP support. 1. i had requested a change in debit order date for my vehicle (C-***3) which never happened as requested. the request was for the date to be changes to the 30th of May, only for the month of May. Due to this request not being actioned, my debit order bounced. I then receive an email from Siboniso Khumalo on the 14th of June, to which i responded - still no resolution!! 2. I call the banking app support - to request a transactional statement for 1-30 june as I am unable to customise to those dates on the app. i am told that i need to wait for 2 weeks because of your internal systems. why then have the customisation option if you are unable to customise????? i asked the lady on the phone how i can be assisted because i require the statement NOW. she tells me to hold , which i did for 10 minutes until i eventually hung up. your staff have absolutely no autonomy to make decisions which impacts your customer service!!! what a horrible experience it has been. your customer service is absolute ****