Horrible Absa Bank Assistance And Feedback

<p>About three months ago I settled and closed my cheque account with Absa in full. I have now been told that the account is in arrears, lawyer letters have been sent and this after I've twice confirmed with the call center that they can see the account was settled in full, and that closure was flagged, but the call center agent at the time didn't send the request through. How is it that I can be held liable for bank costs on an account I settled and requested to be closed over three months ago? Surely the call recording can prove that the call center agent confirmed account settlement and closure. </p>