1 reviews | Active since Feb 2017

08 Aug 2017, 08:26

Horrible

<p>The ATM at dobsonville were not working all deposits were giving an error of transaction not authorised. The branch was closed as it was 3:40 and they close at 3:30pm. a few of us stood outside and asked if the consultant can come assist since we have been trying all their atms and getting the same error. Takalani Thathane stated he couldnt assist us. so asked for the supervisor as we have been waiting in the atm queue trying for past 20minutes. Cebisa Pongana came through as the supervisor and spoke to us over the glass closed door and just said unfortunately no one can assist come tomorrow or try elsewhere. and left us standing there. This is very unacceptable and frustrating. Can better communcation and assistance be trained at that branch specifically. The service there was very bad.</p>

0
Replies (2)
Absa
Absa's reply08 Aug 2017, 16:25
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,

Absa
Absa's reply10 Aug 2017, 09:29
Official

Dear Customer

Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter. I tried calling on cellphone Number provided

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,