********** Service from ABSA Credit Card Division

I called ABSA credit card division today with regards to the closure of my paid-up credit card account. The agent that I spoke to requested me to pay a settlement amount of R186.00, which I did immediately while still on the call and then the agent told me that M being transferred to the relevant unit that would help me to close my account, after holding for about two minutes I got told that “due to high volume of call being experienced at the call centre, we can’t be able to assist you today. An agent will call you between 3 to 5 working days”. Really, I can’t believe this nonsense. ABSA does not respect its client, this is the worst service of the highest order. PLEASE CLOSE THIS ACCOUNT IMMEDIATELY.