HM
Hilda M
1 reviews | Active since Sept 2009
10 Jun 2020, 20:17
********** service from ABSA and Ford credit
Hubby app**** for payment relief due to the lockdown. Followed all the rules etc. Now they apparently don't know about the application. Had 3 phone calls from 3 different people. Resubmitted the documents 4 times and still no service. Do they talk to each other? Do they keep records of the communication? Service is ********** and appalling.
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Absa's replyOfficial
11 Jun 2020, 08:35Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd
Absa's reply11 Jun 2020, 08:35
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further update/ feedback via email or making contact with you telephonically within four hours. Looking forward to being of service to you. Kind regardsNthabiseng SibandeCustomer Value ManagementAbsa Bank Ltd