TM
Thandi M
1 reviews | Active since Dec 2020
12 Apr 2022, 12:47
********** SERVICE AT ABSA
I logged a query through the Absa Actionline platform on the 18 March 2022 and the reference number given was: C-***0. I have followed up more than 4 times with no one bothering to reply or even acknowledge my emails. You know a company's service is ********** if even their complaints department is that bad.
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Absa's replyOfficial
12 Apr 2022, 14:26Dear Thandi Mnguni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw
Absa's reply12 Apr 2022, 14:26
Official
Dear Thandi Mnguni Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5. Kind regards,Group Customer CareRezona Louw