********** Absa Santyger service

I visited the Santyger branch in August to open an account for a NPO. The application required a copy of the NPO certificate which I did not have at the time as I had not received it. Three weeks ago I emailed it to the service representative who assisted me at the time. I spoke to her two days after emailing her and she promised to trace my application. I have not heard from her since, nor has she responded to my other messages to her. I reported this to the Absa Customer Care and was informed via email that I would hear from them by 1 December 2020. Guess what? I have not heard from anyone. The service is **********!!!