hopes raised for nothing

I have app**** for an overdraft which said provisionally approved the consultant called me and all was approved she had confirmed on the line, and she said she will send me a quotation. then someone will call to explain the quotation, and I needed the money for something very critical, it happened that after the call I called the family and assure them that I will assist with the money they need.. as the time was running I phoned the call centre and I spoke to the consultant , that told me it has been declined.<br> <br> I then asked to speak to her and she said its not declined the credit manager it was sent to the credit manager.. which story is true here.. I have been with Absa for a long time this is disappointing for me ..