HOPELESS SUPPORT AND SERVICE ON VALID INSURANCE CLAIM

<p>22 Nov 2016 : Lodged claim for burst waterpipe. Same afternoon automated response allocated me claim no 317246. Plumbing contracters speedily appointed and job completed 2 December 2016. I congratulate Absa and inform claims dept(by email ********** job completed and paving damaged by digging trenches to house new waterpipes. Request paver to be appointed. Appointed but never contacted me and does not answer his phone.( Then why on Panel ? ) Second Paver appointed pitches and promises report to Absa but shedule full until somewhere next year(2017) and cannot commence with work soon. Never heard of him again. (are you incapable of following up ?)</p> <p>17 Jan 2017 ; Indeed rejoice. You answered the ***help/support line and appointed a paver. After two days I phone him. Tells me he is a plumbing-fixer. ***fore-ever unavailable.</p> <p>On 30 Jan 2017 I email to correct adress urgent request for you to appoint paver or give me permission to appoint professional Paving company.</p> <p>I am now very wary of you and mistrustful of your possible actions</p> <p>31 Jan 2017 : I forward all correspondence to you and request response.</p> <p>1 Feb 2017 : I lodge another claim to your claims dept by email and in comments section I request reaction to my origional claim. Computer allocates me claim no 37018 and response in two days.</p> <p>6 Feb 2017 : I inform you by email that I will complain via email and hello Peter.</p> <p>Now 11h30 on 7 Feb 2017 and still no response whatsoever. </p> <p>Pathetic is an euphemism.</p> <p>Your arrogance by wasting your clients time..inexcusable.</p> <p>Aware that a client is just a number to you yet : Paid up bond with absa appr 16 yrs. LOW claim record ( 4?)</p> <p> Housing of some of my investments </p> <p> Gold credit card holder ( do not want Platinum)</p> <p> Current account with you.</p> <p> </p> <p> </p>